Listen IQ — Trust Centre
Enterprise-grade security, privacy and compliance for your data — globally.
Our Commitment to Security & Privacy
Listen IQ combines modern cryptography, strict access controls and regulatory alignment to ensure client data remains private, protected and accessible only to authorized users.
Data is encrypted in transit and at rest using industry-standard protocols (AES-256, TLS 1.2/1.3).
Multi-layered defenses, IDS/IPS, DDoS mitigation and regular penetration testing.
Role Based Access Control (RBAC). No team member or external party can access client data without Super Admin authorization.
Aligned with GDPR and local data protection laws depending on the country of operation.
Platform Approvals
Listen IQ has successfully completed validations and approvals with leading global platforms, ensuring trusted integrations and compliance.
Meta
Apple
What this means for your organisation
- Only authorised users (as defined by your Super Admin) can view or export data.
- All accesses are tracked with audit logs and activity trails for full transparency.
- We manage hosting partnerships (including Moro Hub in Dubai) but financial dealings and client contracts remain between you and Listen IQ / Imperium.
FAQ
No — Listen IQ personnel cannot access client data unless explicit, documented access is granted by the client's Super Admin. All privileged access is time-bound and logged.
Q: Where is data hosted?We use secure cloud environments and trusted hosting partners (for example Moro Hub for our Dubai deployments, AWS for APAC regions). Data residency is configurable based on regional compliance needs.
Q: How do you handle incidents?We maintain a dedicated incident response team, run continuous monitoring, and follow documented escalation and notification procedures.
Detailed Controls
Encryption
End-to-end encryption for messages, TLS for transport, and AES-256 for data at rest. Keys are managed securely with restricted key lifecycle policies.
Authentication
Support for SSO, OAuth2, SAML and multi-factor authentication methods including authenticator apps and SMS where required.
Monitoring & Logging
Centralized logging, real-time alerts, and retention policies. Audit logs are available to clients on request for compliance reviews.
Data Access & Governance
Listen IQ enforces strict governance models. Access is provisioned only through the client's Super Admin, with clearly defined roles and responsibilities. There is no scenario in which our staff or third parties can access client data without documented, auditable authorization.
Client Controls
- Super Admin: full control to add/remove users and grant permissions.
- Role-based permissions: limit what each user can view and export.
- Activity reports: downloadable logs for internal audits.