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Frequently Asked Questions

What is Listen IQ?

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Listen IQ is a comprehensive social media engagement and analytics platform designed for modern enterprises. It allows you to monitor brand mentions, analyze sentiment, engage with customers, and publish content all from a single unified dashboard.

Which social platforms do you support?

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We support all major platforms including Facebook, Instagram, LinkedIn , whatsapp, x , youtube , tiktok and more with seamless API integrations to ensure real-time data syncing.

How does the Sentiment Analysis engine work?

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Our advanced Emotion AI processes millions of data points and keyword mentions to categorize audience sentiment (positive, neutral, negative) and identify deeper emotions, giving you actionable insights into brand perception.

What is the Unified Inbox?

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The Unified Inbox brings all your direct messages, comments, and mentions from different platforms into one centralized location, allowing your team to respond faster and collaborate effectively.

Can I export my analytics reports?

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Yes, you can export reports in PDF, CSV, and PNG formats directly from the Analytics dashboard.

Is my data secure?

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Yes, we use enterprise-grade encryption and comply with industry-standard security protocols to ensure your data and connected social accounts remain fully protected.

Do you offer a free trial?

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Yes! We offer a 24-day free trial on our platform so you can test some of the features. No credit card is required to sign up.

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